FAQ

Last updated: November 12, 2026

How long does shipping take?

We process orders within 1 to 3 business days. Once your order has been dispatched, delivery typically takes an additional 3 to 9 business days. Estimated total delivery time: 4 to 12 business days. Business days are Monday through Friday, excluding U.S. federal holidays. Delivery times are estimates and may vary due to shipping carrier delays, customs processing or other circumstances outside our control.

For more information, please visit our Shipping Policy.

Do you offer free shipping?

Yes! We offer free standard shipping on orders within the United States, unless otherwise stated at checkout. There is no minimum order value required.

How do I track my order?

Once your order has been dispatched, we'll send you a shipping confirmation email. If tracking information is available, we'll include the tracking details so you can follow your order's progress. You can also check your order status through our tracking page:

Track Your Order

Where will my order ship from?

We work with trusted fulfillment partners to process and ship orders. Depending on the product, your order may be shipped directly from an international supplier, including suppliers located in China. This allows us to ship products directly to customers without additional handling.

How can I return an item?

We offer 30-Day Returns. If you're not completely satisfied with your purchase, you can request a return within 30 days of receiving your order. Simply email us at info@elizamaren.com with your order number and the reason for your return.Our customer support team will review your request and provide the next steps.

Please do not send any items back before receiving return approval and instructions. Returned items must meet the eligibility requirements outlined in our Returns and Refund Policy.

Who pays for return shipping?

For standard returns, including change-of-mind returns, size changes or unwanted items, customers are responsible for arranging and paying for return shipping. Our designated return location is in China, so international return shipping costs may apply.

If your item is confirmed to be defective, damaged, incorrect or not as described, we'll cover the necessary return shipping costs or provide an alternative solution at no additional cost to you. We do not charge restocking fees. Please refer to our Returns and Refund Policy for complete details.

When will I receive my refund?

Once your returned item has been received and your return has been approved, we will initiate your refund within 7 business days. Refunds are issued in USD to your original payment method. Please keep in mind that your bank or payment provider may require additional processing time, potentially up to 14 additional days, before the funds appear in your account.

What if my item arrives damaged, defective or incorrect?

If something isn't right with your order, please contact us as soon as possible at info@elizamaren.com. Include your order number, a brief description of the issue and clear photos of the item and packaging. We'll review the situation and help arrange an appropriate solution.

For confirmed issues, we'll cover any necessary return shipping costs or offer another suitable solution at no additional cost to you.

Can I exchange an item?

Exchanges may be available depending on the product and stock availability.

If you'd like to request an exchange, please email info@elizamaren.com with your order number and the details of your request.

Our team will review the available options and guide you through the process.

How do I choose the right size?

We recommend checking the size chart on the product page whenever one is available.

Compare the measurements with an item you already own that fits you comfortably.

If you're unsure which size to choose, feel free to contact our customer support team at info@elizamaren.com. We'll be happy to help you find the best fit.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at info@elizamaren.com. If your order has not yet been processed or shipped, we'll do our best to accommodate your request.

Once processing or shipping has begun, changes or cancellations may no longer be possible.

Which payment methods do you accept?

We accept the following payment methods, subject to availability at checkout:

• Credit and Debit Cards (Visa, Mastercard, American Express and Discover)

• Apple Pay

• Google Pay

• ACH Bank Transfers

• Bank Wire Transfers

• International Bank Wire Transfers

All prices are displayed in U.S. dollars (USD), unless otherwise stated at checkout.

Payments are handled securely through our payment providers. We do not store your full credit card details.

How can I contact customer support?

If you have a question about your order, shipping, returns, sizing, payments or any other matter, please feel free to contact us. You can reach us by email at info@elizamaren.com or send us a message directly through our Contact Us page.

To help us respond faster, please include:

1. Your full name

2. Your order number, if applicable

3. The email address used for your order

4. A clear description of your question or issue

5. Photos, if your message relates to a product issue